Human Nature and Requirements Elicitation: Lessons Learned

You would think that the easiest, least challenging, part of developing a software solution for a customer is to ask them, “What problem do you need solved?,” to which the customer would simply and clearly answer it in one or two paragraphs. Yet, that is far from the case. Of the various phases that occur during the development life cycle of a software project, the phase with the greater opportunity for cognitive interference is the requirements phase.